PRIVACY POLICY

Last Updated: 12th August 2025

1. INTRODUCTION

Teraforge Digital Lab LLP (“Company,” “we,” “our,” or “us”), LLPIN: ACI-3297, GST: 27AAWFT5614R1Z2, respects your privacy and is committed to protecting it through our compliance with this Privacy Policy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal and business information when you:

  • Visit our website at teraforgedigitallab.com (“Website”)
  • Engage with our services (“Services”)
  • Communicate with us via email, phone, or other channels

By accessing our website, submitting your personal information, or using our Services, you agree to the terms of this Privacy Policy.

2. INFORMATION WE COLLECT

We collect the following categories of information:

2.1 Information You Provide Directly

  • Identity Data: Name, company name, designation, date of birth (if required for contracts).
  • Contact Data: Email address, phone number, physical address, billing address.
  • Project Data: Requirements, technical specifications, content, assets, branding materials.
  • Billing Data: GST number, payment details (processed via secure payment gateways, we do not store credit/debit card numbers).
  • Testimonial Data: Any feedback, comments, or endorsements you voluntarily share.

2.2 Information Collected Automatically

When you use our Website, we may automatically collect:

  • Technical Data: IP address, browser type, operating system, device type, language settings.
  • Usage Data: Pages visited, time spent, navigation patterns, referring URLs.
  • Cookies & Tracking Data: Session cookies, persistent cookies, and analytics trackers.

2.3 Information from Third Parties

  • Public databases and professional networking platforms (LinkedIn, etc.)
  • Referrals from existing clients or partners
  • Third-party analytics providers (Google Analytics, etc.)

3. HOW WE USE YOUR INFORMATION

We use the information collected for the following lawful purposes:

  1. Service Delivery:
    • To assess project feasibility and prepare proposals
    • To execute contracted development and consulting services
    • To provide maintenance, hosting, and deployment support
  2. Business Operations:
    • Billing, invoicing, and payment processing
    • Record-keeping and compliance with tax/legal obligations
  3. Communication:
    • Responding to inquiries, requests, or complaints
    • Providing project updates and milestone reports
    • Sending service-related announcements or policy changes
  4. Marketing & Testimonials:
    • Displaying project summaries or anonymized testimonials (as long as it is not included in any NDA)
    • Sending promotional emails about relevant offerings (opt-out available)
  5. Legal Compliance & Protection:
    • Preventing fraud or unauthorized access
    • Complying with applicable laws, court orders, or regulatory requirements

4. LEGAL BASIS FOR PROCESSING (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data based on one or more of the following legal grounds:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate interests pursued by us or a third party

5. DATA SHARING & DISCLOSURE

We do not sell or rent personal data. We may share information in the following cases:

  1. With Service Providers:
    • Cloud hosting providers (AWS, GCP, Azure)
    • Payment processors
    • Communication tools (e.g., email hosting, project management tools)
  2. For Legal Reasons:
    • Regulatory authorities, courts, or law enforcement agencies, where required by law
  3. Business Transfers:
    • In the event of a merger, acquisition, or sale of company assets, subject to confidentiality safeguards

6. INTERNATIONAL DATA TRANSFERS

Our services may involve transferring your personal data outside India, including to countries like Singapore, USA and other such countries where we might use their cloud / software systems. In such case we take full care that we use only industry standard tech partners for technology and hosting solutions who have a very strong privacy protection priorities. 

7. DATA SECURITY

We employ industry-standard security measures to protect your personal information, including:

  • SSL/TLS encryption for data transmission
  • Contracts with employees and internal team
  • Internal Checks and balances
  • Role-based access controls for sensitive information

No system can guarantee 100% security, but we strive to use the most advanced measures reasonably possible.

8. YOUR RIGHTS

Depending on applicable laws (GDPR, SPDI Rules, etc.), you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Request deletion of your data (“Right to be Forgotten”)
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time (without affecting prior lawful processing)

Requests can be made via contact@teraforgedigitallab.com. We will respond within statutory timelines.

9. COOKIES POLICY

We use cookies to improve user experience, analyze site usage, and customize content. You can modify your browser settings to refuse cookies; however, this may affect site functionality.

10. THIRD-PARTY LINKS

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

11. CHILDREN’S PRIVACY

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware of such collection, we will delete it immediately.

12. POLICY UPDATES

We reserve the right to amend this Privacy Policy at any time. The updated version will be posted on our Website with the “Last Updated” date revised accordingly. Continued use of our Website after such changes constitutes acceptance.

13. CONTACT US

For any privacy-related concerns, please contact:

Email: contact@teraforgedigitallab.com
Mobile: +91 77188 37352
Office Address: S109, Second Floor, Nano Wing, Haware Fantasia Business Park, Near Vashi Railway Station, Vashi, Navi Mumbai, Maharashtra, India - 400703